Delivery & Returns Policy
Price and Delivery of Products
The price of the Products shall be the price quoted on the Site (which we can change in the case of an error). Payment details must be provided by you on the date that we accept your order.
In respect of Goods only: the delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site which may be changed by us at our discretion.
At the current moment, our delivery charge within the UK is £7.25 by Parcelforce. Delivery is usually within 4-to-7 working days.
Delivery to other countries is possible - so if your country is not listed, please email us at info@blindsinabox.co.uk with the details.
You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address.
All Goods are delivered by Parcelforce, delivery being Monday to Friday. Provided that your order is placed by 5pm, then subject to availability, deliveries of Goods within the UK will normally be made within 4-to-7 working days. We will notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quality.
Please note that delivery charges may vary according to goods purchased or type of delivery service (eg. express or overseas) required.
Exchange/Refund
If you return Goods to us within 7 days from the purchase date of such Goods in perfect condition and, with the original packaging and original invoice/receipt, then we will give you a full refund. The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us. Please send the Goods to BLINDSINABOX, Blindsinabox LTD. Expo House, Mead Lane, Hertford, Heartfordshire, SG13 7AP. The goods can only be returned if there is a fault in the product.
We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day 'cooling off' period after an order is placed, during which time goods may be cancelled or returned (as long as they are unused and in their original packaging).
Please also note that our returns policy does not affect your statutory rights as a consumer, ie. if the item is faulty or not what you ordered. In this case please provide a full description of the fault and return the defective item in its original box (if any) to the address above with all receipts, warranties, licences and manuals. In these circumstances we will pay for the reasonable delivery for the return of the goods. When returning the items you must contact us on 020 8445 8699 prior to returning the items to agree a method and date for return.
Warranties & Replacements
The following relate only to Goods:
Subject as set out below, the Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods.
There shall be no liability under any such warranty or guarantee if the total price for the Goods has not been paid by the due date for payment.
If a valid warranty claim is made within 30 days of purchase of new Goods we will satisfy in full our liability to you by either replacing the Goods free of charge; or refunding to you the price you paid for the Goods if the exact same item is not in stock.
Where you are dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations) your statutory rights are not affected by these Purchase Terms i.e. if the Goods are faulty or not what you ordered, in this case please provide a full description of the fault and return the defective item in it's original box (if any), and return BLINDSINABOX, Blindsinabox LTD. Expo House, Mead Lane, Hertford, Heartfordshire, SG13 7AP with all receipts, warranties, licences and instructions.
