1. 1.   The good stuff

We will only use your data to up your experience.

  1. 2.   Locked down

We’ll protect your data like it’s our own.

  1. 3.   Straight talking

We’ll always talk your language and have your back – no nonsense, no surprises.

  1. 4.   No spam

You decide what and how you hear from us.

  1. 5.   Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At BLINDSINABOX, we are 100% committed to protecting the privacy and security of our customers and site visitors. The BLINDSINABOX team members are customers themselves, of both BLINDSINABOX and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at info@blindsinabox.co.uk

Navigating this page

• How we use your information
• Sharing your information
• Marketing messages
• Seeing adverts for BLINDSINABOX.com online
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies 
• How to contact us

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Send you service messages by text, e-mail or through our app, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or BLINDSINABOX – unfortunate, but absolutely essential

Showing you BLINDSINABOX.com adverts as your browse the web

We don’t ususally do this, but we do occasionally run adverts so you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or BLINDSINABOX – unfortunate, but absolutely essential

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or BLINDSINABOX – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from info@blindsinabox.co.uk

You can stop receiving marketing messages from us at any time.

You can do this:

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as BLINDSINABOX comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at BLINDSINABOX)

Seeing adverts for BLINDSINABOX.com online

We sometimes engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target BLINDSINABOX banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of BLINDSINABOX (for example, your BLINDSINABOX search history, and the content you read on BLINDSINABOX) or on BLINDSINABOX banners or ads you have previously clicked on.

 

Your rights

You have a lot of rights relating to your personal information:

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the BLINDSINABOX website or other BLINDSINABOX services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use BLINDSINABOX.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

please don’t hesitate to contact our us, we will be happy to answer any questions you may have. 

You can contact our us by dropping us a line at info@blindsinabox.co.uk

Or if you’d like to, you can write to us at:


Blindsinabox Ltd
C/O Ceewhy Logistics Ltd
Unit 3 Crown Yard
Burwash Road
Heathfield
E Sussex TN21 8Q